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04ENG202 BUSINESS COMMUNICATION 5 ECTS 

Learning objectives

The student

  • masters effective corporate communication
  • learns to communicate both orally and in writing in different kinds of communication situations
  • learns to compile different business documents
  • understands the letter-writing process in the business world
  • becomes aware of cultural differences in written business communication

Contents

Exchanging messages in the new networked business environments:

  • customer contacts face-to-face and ear-to-ear: understanding and producing oral information
  • business etiquette
  • writing effective informational and promotional messages
  • written corporate communication: emails, inquiries, quotations, orders, shipping and invoicing, complaints, reminders, collection letters, sales letters; terms of trade in international business

The focus of the course will be on written communication.

Prerequisites

01ENG Englannin kieli ja viestintä 3 ECTS.

Assessment

Compulsory class attendance, course work/assignments and examination.

Evaluation: 1-5.

Materials

Reppu, materials provided by the lecturer.

 

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