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04ENG02 BUSINESS CONTACTS 3 ECTS

Learning objectives

The student

  • understands the requirements of effective corporate communication
  • manages in different kinds of communication situations both orally and in writing.

Contents

Exchanging messages in the new networked business environments, customer contacts face-to-face and ear-to-ear, modern written corporate communication: terms of business, inquiries, quotations, orders, shipping and invoicing, documents needed in international trade. The focus will be on written communication.

Prerequisites

01ENG Englannin kieli ja viestintä 3 ECTS.

Assessment and evaluation

Compulsory class attendance, course work/assignments and examination.

Evaluation: 1-5.

Materials

Reppu, materials provided by the lecturer.

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